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Delivery

If you continue reading, you agree to abide by our terms of service and conditions.

We have 3 options for you to get delivery of your order:

  1. Home Delivery
  2. Postal Services
  3. Store Pick Up

We have a weekly schedule for home deliveries. Kindly check the map to know when to expect your next delivery!

HOME DELIVERIES

Terms and Conditions:

  • A delivery fee will be charged for home delivery, unless otherwise stated.
  • For all orders of product, amounting to Rs 5000 and above, delivery is FREE.
  • Kindly allow a 2-hour period for each delivery, as delays such as traffic, accidents and police checkpoints is not within our control. Thank you for your politeness and understanding towards our staff and drivers.
  • We urge you to respect our delivery slot and keep for mobile with you at all times if you have been notified that your order is on the way to you.
  • If you missed our calls, kindly call back.
  • In the event that your delivery is on its way and you did not respond to our drivers’ calls, we will have no choice but to re-schedule your order for the following week.
  • Should your order be re-scheduled without a minimum of 2hrs notice, the same delivery fee will be charged on your account. This amount will have to be settled prior to the re-scheduling for the following week.
  • If your delivery day be tomorrow, kindly place your order before 6pm in order to catch the next day scheduled delivery slot. Every order placed and confirmed after 6pm, shall be delivered in the week after.

If you have an emergency delivery, kindly place your order and immediately send a request on Whatsapp 5727 1007 for faster a response.

 

POSTAL DELIVERIES

Terms and Conditions:

  • Please note that for the time being only physically small orders, i.e. only items that fit into an envelope or a box will be sent by the Mauritius Postal Services.
  • The amount charged for postal deliveries include the envelope(s), the postal fee(s) and a flat rate service charge.
  • Every order placed and confirmed shall be posted within the following 2 to 3 days.
  • You should receive your order within 2 to 3 business days of postage for normal post, and within 1 or 2 business days for express post.
  • We will keep track of your delivery, but if you wish to have proof or an update, kindly send your request by WhatsApp on 5727 1007.
  • Posting days will be from Monday to Friday only.
  • For Rodrigues, we will only post small packages to avoid big postage fees.
  • If you have an emergency delivery, we recommend you opt for home delivery or store pick up instead of postal delivery, as we cannot guarantee exact day and time of delivery for the postal services.

 

STORE PICK UP

Terms and Conditions:

  • Store Pick Up is currently available in the following shops only:
    • PABSHA – ROYAL ROAD PHOENIX and BLOOM DESIGNER WEAR – PAGODA STREET, PORT LOUIS
  • For store pick up, kindly allow 1 or 2 days’ time for dispatching your order.
  • Once you have placed and confirmed your order, we will advise you as from when you may collect your goods.
  • If you want same day store pick up, it is better you call the shop closer to you to place your order or WhatsApp us on 57271007.
  • Should you need a next day store pick up, order has to be placed and confirmed by noon (12pm), whether directly in shop or by WhatsApp.
  • Please note that next day store pickup is not available on Sundays and Public Holidays.
  • If you have an emergency store pick up, kindly send a request on WhatsApp 5727 1007 for a faster response.

 

Exchange & Returns

What is your exchange policy?

Goods once sold may be exchanged but are not refundable. In case, the item or size cannot be exchanged, we will reimburse you in terms of store credit to be used, online or in store, within a one year period. Terms and conditions apply.

 

What are the terms and conditions attached to an exchange?

Exchange are subjects to terms and conditions as specified for each product on their tags, especially in terms of washing and care instruction. No complaints will be entertain, in case of human negligence for non-respect of specified washing and care instruction. Exchange need to be made within a specific delay.

 

What is the delay for an exchange?

Exchanges have to be made within 21 working days, as from date of delivery. Any complaints pass that delay will unfortunately not be entertained.

 

Is there a fee for an exchange?

No, in our effort to offer a customised customer service any exchanges will be free of charge, for the 1st time. For the 2nd and 3rd time, a restocking fee of 10% will be applied.

 

How do I exchange my items from online shopping?

Usually, if you wish to exchange an item, we’ll come to you for the exchange on one of the days specified on the delivery schedule, i.e. within 3 to 5 business days.

You can also opt to exchange the item in one of our shops closer to you, after having consulted with us.

However, we do expect the item to be in excellent new condition, along with packaging (if any) and without any signs of wear and tear. Kindly note that damaged and used goods will not be exchanged.

 

Do I need a receipt for exchange?

Not necessarily. We pride ourselves for the exclusive products we offer on our website, besides they are all labelled with our brand. We can trace each and every purchase you make with us, so we do not always need your purchase receipt for an exchange.

 

What if the products I received are damaged?

As part of our effort to offer a customised shopping experience, all your orders will be check for defects or stains before delivery. In case, your order has missed our quality control check, we apologise in advance, and request you contact us as soon as possible to allow us to do needful.

However, where it is possible, we urge all customers to check and verify the condition of their order upon delivery.

 

What if the item is not good for me and I want a refund?

Unfortunately, under no circumstances a refund will be possible. We try our best to give you all details possible for each product, including its content, size and available colours. Pictures are mostly for illustrative purposes only. Read all the details and description thoroughly, as the responsibility to buy online is yours only and we cannot take responsibility in case of misinterpretation for our items. If you need a salesperson, do contact us and we’ll see how we can help.

 

I want to buy from you, but I am afraid to be disappointed?

We would like each customer to make an informed purchase and we are available to help with your purchase. If you’re in doubt, talk to us or one of our staff on the numbers provided on the contact us page. We’ll be glad to help you make your purchase convenient and easy instead of turning this into a sour experience.