What is your exchange policy?
Goods once sold may be exchanged but are not refundable. In case, the item or size cannot be exchanged, we will reimburse you in terms of store credit to be used, online or in store, within a one year period. Terms and conditions apply.
What are the terms and conditions attached to an exchange?
Exchange are subjects to terms and conditions as specified for each product on their tags, especially in terms of washing and care instruction. No complaints will be entertain, in case of human negligence for non-respect of specified washing and care instruction. Exchange need to be made within a specific delay.
What is the delay for an exchange?
Exchanges have to be made within 21 working days, as from date of delivery. Any complaints pass that delay will unfortunately not be entertained.
Is there a fee for an exchange?
No, in our effort to offer a customised customer service any exchanges will be free of charge, for the 1st time. For the 2nd and 3rd time, a restocking fee of 10% will be applied.
How do I exchange my items from online shopping?
Usually, if you wish to exchange an item, we’ll come to you for the exchange on one of the days specified on the delivery schedule, i.e. within 3 to 5 business days.
You can also opt to exchange the item in one of our shops closer to you, after having consulted with us.
However, we do expect the item to be in excellent new condition, along with packaging (if any) and without any signs of wear and tear. Kindly note that damaged and used goods will not be exchanged.
Do I need a receipt for exchange?
Not necessarily. We pride ourselves for the exclusive products we offer on our website, besides they are all labelled with our brand. We can trace each and every purchase you make with us, so we do not always need your purchase receipt for an exchange.
What if the products I received are damaged?
As part of our effort to offer a customised shopping experience, all your orders will be check for defects or stains before delivery. In case, your order has missed our quality control check, we apologise in advance, and request you contact us as soon as possible to allow us to do needful.
However, where it is possible, we urge all customers to check and verify the condition of their order upon delivery.
What if the item is not good for me and I want a refund?
Unfortunately, under no circumstances a refund will be possible. We try our best to give you all details possible for each product, including its content, size and available colours. Pictures are mostly for illustrative purposes only. Read all the details and description thoroughly, as the responsibility to buy online is yours only and we cannot take responsibility in case of misinterpretation for our items. If you need a salesperson, do contact us and we’ll see how we can help.
I want to buy from you, but I am afraid to be disappointed?
We would like each customer to make an informed purchase and we are available to help with your purchase. If you’re in doubt, talk to us or one of our staff on the numbers provided on the contact us page. We’ll be glad to help you make your purchase convenient and easy instead of turning this into a sour experience.